Support

Email support@craftrowlabs.tech and include your store's name. Pro plans get priority.

An order isn't in my sheet

Open Sync history in the app. Orders usually appear within about a minute. If you've reached your monthly limit, they wait until it resets or you upgrade.

CraftRow asks me to reconnect Google

Open Google Sheets in the app and reconnect. Queued orders resume automatically.

Sync is paused

CraftRow pauses if your spreadsheet is in the Google Drive trash, or if the Line Item ID heading in column D has changed. Restore the file or the heading, then choose Check again on the Google Sheets page. Your orders stay queued in the meantime.

Why do new orders appear at the bottom after I sort?

Sorting only rearranges the rows there at that moment, so new orders are added at the bottom. Sort again whenever you like.

How do I cancel?

Change your plan from the Billing page in the app, or uninstall CraftRow. Your spreadsheet stays in your Google Drive.

How do I delete my data?

Uninstall CraftRow. We remove your credentials straight away and the rest of your data about 48 hours later. Our privacy policy has the details.